Sydney, Auckland, Singapore and Ahmedabad
Frozen chips, potato snacks and patties
Shiiv Imports sources frozen chips, potato snacks and frozen patties for QSR chains, franchisees, HORECA and foodservice kitchens. A global factory makes the product to your specification, and Shiiv imports it for Australia, New Zealand, or both.
It matches a chain's chip specification, covering cut, coating, length, colour and pack, with a factory that can run it the same way every time. It arranges samples for kitchen testing, then manages import, labelling and frozen delivery so every store fries the same chip.
Shiiv Imports Pty Ltd is the sourcing partner and importer, not the factory. Shiiv holds ISO 9001, and product certifications stay with the factory that holds them.
Updated 5 October 2026
Lines to brief
These are product types Shiiv can take to factories. Each one is made to the buyer's specification, so the list below describes what can be briefed rather than a warehouse stock list.
Shoestring, regular and thick straight cuts, coated or uncoated, for the core chip on the menu.
Crinkle cut for hold and texture, and steak cut for a heavier side or a premium serve.
Skin-on and rustic cuts, and seasoned or flavoured chips for a limited time offer or a signature side.
Wedges, hash brown patties, potato gems and tots for breakfast menus, sides and snack boxes.
Frozen patties made by the factory to the menu specification, including vegetable patties.
Frozen potato snacks from the Shiiv catalogue in the bulk pack format the kitchen names.
Specification
A clear specification is what lets a factory overseas make the chip your stores already know. These are the points QSR quality teams usually cover. If you have an existing specification, send that instead.
| Point | Why it matters | What to state |
|---|---|---|
| Cut and size | Cut size sets fry time, portion count and how the chip holds in the box. | Straight, shoestring, crinkle or steak cut, with the size in millimetres, such as 7 mm, 10 mm or 13 mm. |
| Length profile | Longer strips look better in the carton and change the count per serve. | The share of strips that must be over a stated length, and the limit on short pieces and slivers. |
| Coating | A light batter coating keeps chips crisp for longer, which helps delivery and drive-through. | Coated or uncoated, and any seasoning on the coating. |
| Par-fry oil | The oil used at the factory affects allergen, dietary and menu statements. | The oil type you will accept, and any oils you will not accept. |
| Colour after frying | Stores need the same colour at the same fry time and temperature. | A target colour range against a chart agreed with the factory, at your fryer settings. |
| Defects | Dark ends, sugar ends and blemishes show up on the plate. | Limits for each defect per sample, as your quality team already measures them. |
| Pack and carton | Bag weight and carton size have to suit freezer space and store usage. | Bag weight, bags per carton, carton dimensions and the pallet layout. |
| Storage and shelf life | Frozen chips stay at frozen temperatures from factory to store. | Required storage temperature, minimum shelf life on arrival, and date coding. |
| Labelling | Imported food is labelled to the Australia New Zealand Food Standards Code. | Your brand or the factory's, the information panel you need on the carton, and any language rules. |
From factory to store
Frozen chips are imported in temperature-controlled containers and must stay frozen from the factory to the store. Before supply starts, the chain approves a sample against its specification. At the border, imported food is subject to biosecurity conditions and food inspection in Australia, and to Ministry for Primary Industries requirements in New Zealand.
The chain sends the chip specification, or a current carton to match.
Shiiv briefs factories that already make frozen potato products for foodservice and QSR.
Samples are fried at store settings and checked for colour, texture, yield and hold.
The chain signs off the specification, pack, label and commercial terms in writing.
Shiiv imports the approved chip and arranges frozen delivery to the place on the order.
Why import
A chain wants a second approved chip alongside its current supply, so one disruption does not empty the fryers.
The cut, coating or seasoning the menu needs is hard to find in the size or pack the stores use.
The chain wants its own chip, made to its own specification and packed in its own carton.
Stores in Australia and New Zealand need the same chip under one specification.
Plain answers
Usually, yes. Send the current specification or a sample carton. Shiiv briefs factories against it, and the samples can be fried side by side with your current chip in your own kitchen before anything is approved.
Both can be briefed. Coated chips carry a thin batter that helps them stay crisp for longer, which matters for delivery orders. Uncoated chips suit a classic finish. State which one in the specification, along with the cut size.
Yes. One brief can cover both markets. Shiiv checks the label and import requirements for each country with the factory, and delivery is arranged to the place named on each order.
Halal certification, where a line has it, is held by the factory that makes the product, not by Shiiv Imports. If your stores need halal chips, say so in the brief and Shiiv will source from a factory that holds certification for that line. Shiiv Imports Pty Ltd holds ISO 9001.
There is no fixed minimum across the range. Frozen lines move in temperature-controlled containers, so the factory and the pack format set the practical starting volume. Shiiv confirms it in the quote.
Related
Table sauces, dips, gherkins and tomato purees in portion and bulk formats.
Cups, containers, wraps, napkins and carry bags on the same brief.
Brief, source with the factory, sample, approve and deliver.
Include the cut, coating, pack and the stores you have in mind, or send a current carton to match. Contact the sales desk.